I took my iPhone 11 into the carphone warehouse as I had a faulty power button and the guy said it was obviously dropped, putting words into my mouth. He then reset the phone and then told me I couldn't send the phone back even if I wanted to, he turned the phone off and now, because the power button wont work, it now will not turn on. I had accessible touch and could use the phone and now I have no option but to repair it. I am 17 years old, and I work hard to pay for my own things. I was sobbing infront of him, as I will have to pay £50 for the phone and another god knows how much repairing it and he smiled and laughed at me. I am heartbroken and now can't afford presents for Christmas. He also advised me to commit insurance fraud. My month has been ruined.