If I could give it -1* I would. They are the worst company I have ever had the misfortune to deal with. On 7th January I was sold a two year contract with talk mobile. I wanted to keep my original number and they said it would port over within one day. It took around seven days for that to happen, I had one call on the new Nokia 530 mobile and it cut out eight times. I took the phone back to carphone warehouse and asked if I could change the phone for a Samsung. They said they would have to cancel my contract and I would have to sign up to a new one. As I was well within my 14 day cooling off period, I decided I wouldn't bother with the contract and would go back to payg. They said my pac code would take 7 to 10 days to get my pac code. Two weeks later they still hadn't got my pac code. I made dozens of phone calls to talk mobile, they just passed me from one department to another but wouldn't give me my pac code. Finally I contacted Ofcom, they said contact the Communications Ombudsman who then told me to contact the Office of Fair Trading. I was told that as I had taken my contract out with carphone warehouse, they were responsible for getting my pac code. On 28th January I went back to the carphone warehouse shop and told them I had been contact with Trading Standards Office and they were breaking the law by not giving me my pac code. Hey Ho, they phoned talk mobile and I was given my pac code within minutes. Carphone Warehouse and Talk Mobile which are one of a kind should be avoided like the plague.