Absolutely, hands down, one of the worst customer experiences I have ever had the misfortune to experience and still the problems continue as I have basically been told by Carphone Warehouse to get lost and deal with head office for my complaint. The offender was a Suliman from the Peterborough store in Currys/PC World who has blatantly mis-sold a new contract instead of an upgrade as I requested and was led to believe resulting in early contract termination charges. After making out I was the stupid one, he fobbed me off with a Customer Care voucher to cover the cancellation charges assuring me "You will not be a penny out of pocket my friend"..... That was until I phones Orange to arrange to get a PAC code and found out the termination charges were even higher that the voucher value and also didn't cover the period of time the new connection I never asked for. With the continual uncovering of more lies and misselling as I was goign through I had had enough and decided that I wanted to cancel the deal and go direct to my current supplier instead. I got told in no uncertain terms that they could do nothing and told me I had to go to head office to get a resolution, which is still not forthcoming. It makes me sick to think I could be stuck with this contract handing money over to a bunch of liars if Head Office tell me to stick it too. AVOID like the plague. They will screw you over in any way to secure a sale.