Ordered phone on web 19th December for my son for Christmas. Was supposed to of received e-mail/text to inform me when it was ready to collect from store. No e-mail or text received. Called into shop 23rd December to see if the phone had been delivered only to find 2 phones had been delivered although I had only ordered 1. When checked bank statement they had in fact charged me £79.99 twice, as this was the upfront payment. When I asked in he shop about this the told me that it would be refunded straight away. I was gullible enough to believe this. 6th January received an e-mail stating that the order had been cancelled and a refund would be processed straight away. Still gullible I accepted this. I then went overdraw. 17th January still no refund contacted them again, finally got another e-mail 19th January confirming that a refund had processed and it would be with me within 14 days. Surprise surprise today is the 3rd January and still no refund. phoned on a number of occasions tonight and I keeps getting disconnected or cut off. Totally fed up will never use carphone warehouse again/ I wonder if they will pay my overdraft fee or even interest on my money that they have taken off me!!!!!!!!