Having taken out insurance for my son's phone he unfortunately has had it stolen . When I took the insurance policy out I asked the boy serving me several time " so this insurance covers for loss, stolen or broken " to which he replied "yes" several times " and I would get a complete replacement for the phone ". Now after phoning up and talking to 2 people I've been told the insurance I took out does not cover loss or stolen !! And I must have signed the wrong contract !!! Absolutely disgusting service from them . I've been told there is nothing I can do about it . I will be taking this further , liars and con artists !