Anonymous
My week old iPhone switched itself off and would not come on again. The local store agreed it was faulty but said it needed to go to CW in Curry’s. A friend had to take it in as I have 2 broken legs so I gave her all the details. They said they needed a code. I rang the number they had given my friend and after 10 mins it was answered saying I could consult the website and then went dead. I rang again and pressed button 2 - very helpful and passed me on to Customer Services - the line was terrible and I struggled to understand Rudy who didn’t appear to be able to help. He said there were problems with the IT system and to ring again later. I rang the “special”. number he had given me and it went dead having told me to go online again. I am absolutely livid. Having previously been impressed by CW Whenever I have dealt with them before I am appalled by their lack of customer service and also their lack of understanding of my personal situation and also the one the country is in at the moment. Never have I needed a mobile phone more! The phone is faulty - replace the damn thing and improve the customer service from your call centre.
4 years ago
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