I am infuriated with this company! I have been with them for 10 years and am deeply disappointed and feel that I have been mugged by them ! I started a new contract and was offered a 100 pound voucher for Currys pc world. I went to currys in order to same money on Christmas presents to buy video games . Went I went to pay for the games , the lady said that the voucher was registered but that it had been blocked but assures me that if I paid and send the receipt detail to the customer service I would get my money back. So I paid for it , gave the presents to my goddaughter and contacted them. The first answer was , we cannot give you the money back but we will send you a new voucher . I i formed them that I did not need a new coucher but needed my money back as I had no intention of buying the games before the voucher. I emailed them and waited 1 month with no answer before contacting them again. They said that a voucher had been sent and that I would not have my money back . I repeated that I did not care about a new voucher and that the voucher never arrived anyway . I contacted them 5 times with the same answer and besides that a voucher that they kept having to send that I never received. I even had to go to the shop to check my identity . Now , I have contacted resolver .....4 months later . The customer service contacted me and guess what ..... Dear Sir , we have now sent you and Evoucher..n .. I DO NOT CARE ABOUT A NEW VOUCHER I WANT THE MONEY BACK THAT YOU HAVE STOLEN FROM ME ! I am utterly disgusted by this company and trust me ! I will keep claiming my money back because you owe me 92 pounds! This is just a disgrace . Once my contract is finished I want nothing to do with you , I have mentionned it to most of my friends who have had issues as well and none of us will do anything with them again! I just feel scammed . Do not trust this company !