Bought blackberry passport online promised next day delivery. No email despatch information, telephoned 4 times over 3 days on premium number. Got same story every time. 'Your item has now been released for picking, it will be with you tomorrow!' Last guy I spoke to told me I could expect delivery on 9th April, i.e. yesterday! (I rang on the 10th) Don't mind waiting for anything, as long as this is known up front. This company are obviously doing the usual and selling products they don't have, so it is vapourware. I now have to wait 5 days to see if the refund I've insisted upon arrives back on my credit card You have been warned!