After returning an iPhone 11 still unboxed, I was told by customer service that they will refund the amount to me in 5 days, after 5 days noting…. Phoned again and was told they don’t do refunds directly into bank account and I will have to wait 28 days for a cheque. After 28 days I received the cheque and deposited it into my account just to receive a message that the cheque has been cancelled by Carphone warehouse. Phoned customer service once again and was told “yes I can see its been cancelled you have the amount in store credit now”. I told the customer service agent I want my refund, and now for the second time I was told it will be paid in to my bank account in 5 days. I have been waiting for my refund since 3 June 2020 when Carphone warehouse received the phone, it’s now 13 July 2020 still no refund. Customer service is an absolute joke and I would advise to stay far away from doing any business with this company. THIEVES.