In the past, I've always had good service with CPW but when I ordered an iPhone 5s online using a smartsave100 coupon code offer they were showing on the website which worked upon purchase so I would not have to pay the upfront cost of £99.99. However I also had some issues as I put in an incorrect email address so I called their customer care number twice only for them to hang up on me. Absolutely the worst customer service I have ever experienced or even the lack of. Not to mention, they had taken out the £99.99 from the bank account which they had said wouldn't happen as I had used the offer code. Went back to my local store and they said nothing could be done, I'm appalled. I thought I could trust them but apparently not.