Took out a contract on 13th July cancelled it the next day. Waited 28 days still no refund. Chased a bit more and cheque arrived. Paid it in but the cancelled it. Was promised payment on the 8th September to my current account. No payment has arrived. Customer service is shocking. Having now read a few of these reviews I'm not the only one who had their cheque stopped. I'm still owed £159.99 3 months after cancelling. No idea where to go with this. Had yet another conversation with customer services in South Africa who have yet again escalated my complaint. I won't hold my breath