I wish I could give less then one star - I am currently trying to work with an ombudsman service for this company however it is difficult as they are based in Spain. They sold me a faulty, secondhand product and advertised it as brand new (full price). I noticed some problems two days after I received it and they said that the device definitely did not belong to anyone before me. I had problem after problem after problem after problem and then finally about 5 months later I found proof on the device that it did belong to somebody else. I have been contacting them about this for months and months - sometimes they reply, sometimes they don't bother. I just want to cry with frustration, all I want is a refund for a product that was mis-sold to me. Do not trust them, absolutely, completely awful :(