If it was possible I would give them 0 strs. I bought some cycling shoes. Paid £8.99 for Postage & delivery. The shoes were too tight. I followed their instructions to return the shoes ie : had to be at my own expense via DPD. I paid £8.99 for the return. That was weeks ago so I called back at last and Deporvillage told me that they hadn't got the shoes and that they could not refund because DPD hadn't given me a receipt. How did they know that? BTW it was true I had questioned the man who picked up the parcel but he said that receipt was not needed as he had a record of the transaction on his device. Very very suspicious!