Hi, I am in Portugal. I ordered indoor climbing shoes for my son, nr. 44.5 (European size). Got a 41.5. 3 numbers too small. The parcel arrived very quickly by courier, but completely useless, of course. After many e-mails (no tel. number for Portugal...) they finally replied saying I had ordered the wrong number and they could not replace the product, only refund. I have *not* ordered the wrong number but understood arguing would get me nowhere and so said ok, refund then. Deporvillage asked me to take a picture of the whole thing, box, shoes, price tag, everything. I did so. Not a word from them after that...... I kept pestering them and, again, after a whole week, same request (take pics, etc), plus a girl called me to say that they would send a carrier to pick up the whole thing, after which, they would refund. They gave me a date/time for the pick-up. I repackaged the whole thing ready to return and stayed home waiting for the courier to pick up the parcel...... NOTHING ! After reading other reviews on here I understand it really must be some sort of a fraud. I reported them on Twitter for fraud and think other conned customers should do the same on other social media, as much as they can. I really hope this can help other people not being deceived by Deporvillage. In an era where e-commerce is so widespread, companies like this should be wiped off the market in the interest of all other honest retailers to whom Deporvillage is giving a bad name.