Absolutely terrible customer service! No support! After receiving my latest order from Dior beauty, I have found that my whole order was missing, despite perfectly intact box. I contacted Dior customer service immediately and provided pictures, and even sent original box back. After stewing for couple of weeks, they came back to me and said that-accordingly the CCTV, my order was packed correctly and therefore they will not refund or replace my order! Clearly something doesn’t add up as I did not get it! Between the lines, I was called a lier which is extremely upsetting! I am actually a nurse and this order was a little treat for all the hard work that I done. As a result I have no items that I paid for, no refund and no support from Dior! Appalling for such a big company!