“The worst experience with Dior ordering online! Order #108637357 The special gift box was not send, the cream was not send, when called customer service, they told me it’s out of stock! HOW COME it’s no communication by email?!?! The worst, worst experience with”luxury” brand!”
“I am extremely disappointed with Dior’s customer service.
On February 26, I contacted Dior to address an order that was being sent to the wrong address. I was informed that the address could not be changed and was told the order would need to be cancelled. I was instructed to wait for an “operations email.”
On February 27, I called back for clarification and spoke with the same advisor, Ethan. Instead of providing clear assistance, the interaction was dismissive and unprofessional. I was told again to wait for an email, despite receiving conflicting updates.
Shortly after, I received shipping notifications from UPS indicating that the package had been sent. With no communication from Dior explaining the situation, I assumed the cancellation had not gone through. I then rearranged my schedule and made plans to retrieve the package from the incorrect address.
On March 3, after hearing nothing from Dior, I had to reach out myself to determine the status of my order. Only then did I learn the package had been marked “Return to Sender.” Dior never proactively communicated this update.
I am now being told to wait an additional 2–3 business days for a refund due to this mishandling. This order was a birthday gift for my mother, and the lack of communication and professionalism created unnecessary stress and inconvenience.
For a brand that prides itself on luxury, the service I experienced was careless and disappointing. Dior needs to do better.”
“I had been dealing with a frustrating problem for days, unsure of what to do next. When I finally contacted Robinson and team, they stepped in with fast, clear, and steady support. They explained everything in a way that made I sense and never made me feel overwhelmed. Their patience and professionalism truly made a difficult process much easier.”
“Incredibly poor policy regarding dealing with the complimentary miniatures. In exchange for the out-of-stock miniature, I was offered tiny samples available only upon purchase of a second item, effectively requiring me to pay twice for something I should have had the first time. This misleading and unprofessional "resolution" was only offered after I got in touch with your customer support team myself. I will be encouraging my friends and family to go elsewhere with their beauty products in the future following this incredibly poor experience. For a brand that declares itself "luxury", your client care is anything but.”
“I am extremely disappointed with my recent Dior experience.
I purchased a Dior fragrance (Order #106551921) in September as a gift for my father-in-law, and although it arrived beautifully packaged, the product itself was clearly defective. The liquid inside was creamy, the spray nozzle barely worked, and the few times it did spray, it left white residue on skin and clothing.
I’ve owned this same fragrance previously and never experienced anything like this, so it was very clear that this bottle was faulty. I contacted Dior immediately, and despite emailing, calling, and sending photos and videos as requested, the issue has still not been properly resolved. Weeks have passed with no meaningful update.
To make things worse, I was told that I now have to retrieve the product from my father-in-law’s home and ship it back before Dior will even consider replacement — despite providing full evidence. After all the time and effort I’ve spent trying to resolve a problem caused by Dior’s own quality-control issue, this response is unacceptable.
For a luxury brand, I expected far better customer service. If this product had been purchased from a retailer like Sephora, the matter would have been handled quickly and professionally. Unfortunately, this experience has left me extremely frustrated and strongly reconsidering future Dior purchases.
Very disappointing.”
“I just discovered that the process of attempting to get my money was really annoying. I felt powerless and stuck. I then came upon CONQUAERO.CO. They were very helpful. They responded as soon as I reached out to them. The crew members were incredibly patient. They expertly resolved my issue. They supported me at every turn. It was simple to follow their instructions. I constantly received updates. Their assistance allowed me to receive my money back. I believed there was no way to get it back.”
“I am really disappointed with my latest purchase from Dior. Please see photos of the product on the website and photo of what I have received.
Completely different logo that if changed it should be updated on website and is almost impossible to see the name that they charge £10 to engrave . Apparently Dior customer service advisor Paul doesn't see a difference between those two.
I would have been happy with a refund of the engrave or some discount of the next purchase and I would have leave it at that but even that wasn't offered to me by Paul.
So that's why I decided to leave my opinion on the product that I have received.”
“I normally like to do things myself, but after struggling with a platform issue for weeks, I knew I needed assistance. MADACOVI.CO was suggested by a friend who had experienced a similar circumstance. They were professional, communicated clearly, and genuinely listened to my issues right away. I was informed, encouraged, and treated with respect during the entire process. Everything went smoothly, and I'm quite glad I made the decision to get in touch at that time.”
“I made a mistake by not doing enough homework before I used their services. I should have looked into the company more. Reviews could have warned me about their issues. I was lucky that torrecit.com listened to my complaint. Their team took my concerns seriously. They acted fast to fix the problem. I got my money back last week because of their help. This quick refund was a huge relief. It shows that torrecit.com cares about its customers.”
“I made a mistake by not doing enough homework before I used their services. I should have looked into the company more. Reviews could have warned me about their issues. I was lucky that torrecit.com listened to my complaint. Their team took my concerns seriously. They acted fast to fix the problem. I got my money back last week because of their help. This quick refund was a huge relief. It shows that torrecit.com cares about its customers.”
“Spent $330 on ONE bottle of perfume to be told my FREE min perfume and samples were out of stock. Email confirmation of the separate deliveries, then told by customer service that they made an error sending the email. If they are out of stock , the will NOT send when in stock!! Do BETTER !! People pay a lot of $ for your product ! Keep you word for free samples. No other rewards given , it is the least you can do .”
“Dior UAE particularly Mall of Emirates never fails to disappoint customers. When ordering online, does not deliver on time worst not update unless the customers ask. Following up and 8 days later to be told that the item is sold out and advise customers to call customer service to follow up refund. Refund process takes 14 days in total and no apologies except an automatic reply. Seriously??? DIOR, your brand should speak of better process and customer service. This sucks!”
“Shop at Nordstrom or any other place and avoid Dior. They are the worst company for returns. I returned some perfume i bought for my wife for valentines and I still haven’t received my refund even though they received my return already. I don’t get it.”
