“Its coming to a month where i have been emailing back and fourth for management to contact me - not only are the staff members in customer service rude and just forever to get bk to you- they think they are above u with this rude attitude to not want to help and actually listen to the complaint at hand - they in their own words told me i would receive something to then not send it with my order and then have the nerve to make an excuse - send a random thing to shut me up and still waiting for someone higher to contact me! there service is appalling!!! and they think its okay to talk to clients this way”
“Christian Dior simply did not stand behind their handbags that we, unfortunately, spent so much money on. A very costly handbag with defective material and ACKNOWLEDGED in writing by a Dior customer service rep. that (1) the bag we sent images of is authentic and theirs, and (2) they know about these defects. Yet, because we couldn't find the original receipt, they refused to either repair, replace or any other reasonable resolution for the customer. Customer service sweet talks to the customer so nicely, BUT did absolutely nothing for us to resolve their defective handbag. Be sure this won't happen to us again because we are totally done buying anything CD. And from the various reviews on line, it looks like others may be as well.”
“If I could give 0 stars I would. I bought two pairs of shoes to see different styles and sizes and promptly returned one after trying it on on carpet for five minutes. I sent it back with all packing down to the last detail. Dior rejected the return. For a $1,500 item that’s ridiculous. I would never have purchased had I know their return policy was so illusory.
I then spoke with a customer service rep who told me I had nothing to worry about and they would refund me. A month later and no refund. And they are contesting a dispute I initiated with my card since I’ve returned the shoes and no longer have them in my possession and called the chargeback fraudulent. Never purchasing from them again. I will stick with brands like YSL and Chanel that treat customers buying expensive items the way they should.”
“I placed an order and I was supposed to receive a free gift as well as two samples. They were not included . . I joined the loyalty program for these perks . Now I am believing that Dior makeup does not fulfill their promises. They are offering me more free fists if I buy more . I don’t think so .. I will stick with Chanel .”
“Shame on Dior. Your customer service does not represent the kind of service you should provide as a high end retail store. I will not ever purchase any products from your store for this reason alone ever again! Your customer service is worse than any other retailers out there and on the bottom of the scum. Whomever is in charge of retail operation should be ashamed of themselves. Train your employees properly. Are you not paying your employees enough they don’t know how to property treat the customers? You need to update your core system where the customer has the option to cancel the order before it is shipped out due to wrong address for example instead oh the cancellation is guaranteed and ships the package to the wrong address! You should do better than saying oh there’s nothing I can do to expedite the refund on the item I never got and even tho you got the shipment back but it takes at least 10 business days to process it. Wow!!what are you using 1980s system? Your company is a shame. Nothing but just a name brand. Learn something from Amazon. Amazon always comes out on top! Your customer service is disgusting!”
“Today I called Dior and spoke with some lady who didn't want to give me her name saying" She doesn't feel the need to " give me her name. I am a Dior Platinum member and was expecting a welcome gift around 12/******* which was delayed due to holiday season. I spoke to a Customer Service rep in December who said that it will be delivered after holiday season. Then i emailed Dior on 1/4/24 for a status update and they said the order got called and money will be refunded. Then when I emailed back to them expressing my frustration -Dior kept quite. Again I emailed on 1/11/24 and they reply back saying they have place order again.
And today is the height of all. In my life I never experienced such horrible customer service. Is dior not training their rep how to treat customers? I am just loss of words. Which representative doesn't give their name? I guess only those who didn't treat their customer well and fear of consequences? Hope Dior will take action and keep their platinum customers”
“The service in Dior USA is one of the worst in the world Most of the stores are changing sales persons due to bad salaries Whenever you stick to a new salesperson
it will be gone in only a few weeks They failed to ship a shirt ordered in the Soho store and they failed to refund me I was able to receive my refund using a dispute They failed to ship me a new order placed online I learned about this after sending an email They said that my size was not available after confirming my order They placed a second order with another size and I wonder if this new order will be shipped”
“I would like to compliment your staff name Pamelia. She was very patient to serve both of us, me & my daughter at
BICESTER VILLAGE.
I am greatly appreciate Pamelia.
I hereby wish you all the best in your future endeavours.
Best regards,
Carol Chua & Valerie Low”
“Very poor Customer Service.
No response to telephone messages or emails sent. No contact from anyone at Dior and no resolution offered even after speaking to an agent who promised to help in the matter.”
“I order 2 eye shadow and they only sent me 1, that was 10/12/23 I called they never refunded me and never provide me a pre - paid label since I got upset with the customer service I rather purchase from my local store other brand and today is 11/28/23 nothing”
“My son ordered a holiday gift set for me. It came without the complementary gift wrapping even though he asked for it. The worst thing is that they sent me a wrong perfume.
I emailed them because their chat didn’t work nor text messages. They said they are busy.
I received the response via email a few days later, they said the gift wrapping is while supplies last even though he ordered before Thanksgiving for Christmas and if I wanted to return, I could. That’s their response. The worst customer service! We will never order again.”
“I was not aware that my package needed a signature. I work a full time job and everytime the delivery came I was not home to sign. After 2 delivery attempts, they package had been shipped back to Dior. I have been trying to contact Dior numerous amounts of times over the past 3 days about this package through email, phone number, text message, and I have been on hold for numerous hours a day. This is horrible service, nobody answers the phones, I could not even be provided with as little as a refund. And there was no service provided to me at all. Horrible!!!!”
“On 27 August 2003 I ordered two pairs of Sneakers
They arrived on 29th August 2023. They did not fit and I needed to send them back.
On 04 September 2023 I re-ordered the same trainers in the correct size.
On 5th September 2023 I completed the returns process.
On 8th September the returns arrived as I got two emails from Dior, one at 08:43 and another at 08:55 saying it has been received. Both of these emails say you are refunded in 7 days.
On 8th September at 16:59 I got an email to say I am being refunded for the Black Suede Sneaker.
It is now 20th October 2023, so we are 6 weeks later and I still do not have the money back for the other pair. I call most days to chase this and I am told that it is down to the E-Commerce team, I have been told that I am owed the refund. But I am never told when I will get the money back.
Even today I called and it’s the same thing, I have to wait. I have already been waiting 6 weeks!
If you look at my account and my partners we spend a fortune with Dior… I now plan to stop shopping at Dior just out of principal.
I will call my bank today and have the money clawed back under insurance as I cannot trust Dior at all.”
“The worst experience I had with customer service. Ordered a pair of half boots from Dior online. The day it was delivered, I tried them on my wood floor and aparently there were lines on sole of the shoes due to trying the shoes on my wood floor for few steps (what a quality). Beside the shoes was pinching me from inside due to a lot of hand work and sowing. I returned the shoes, my return was not accepted.
No matter how much I tried to explain them that this was not my fault, they did not come up with alternative. I even told them that I’m going to buy something else with them, even if I have to pay more, or willing to get partial credit to buy something else since I can’t wear these 1600$ shoes. They were not willing to help at all. They kept saying that they took picture of the shoes and it looks like that it is worn. I returned the shoes right away. If I wore these shoes, why would I ask for partial credit or even willing to pay more to get something else?! I’m extremely sad because I won’t be able to wear these shoes due to so much discomfort.
This is the first and last shop from DIor. They had zero compassion and support.”
“Awful customer service, especially over the phone. Return policy is not what it seems, they care about the packaging to the last detail so that you would not get your return. If they send you faulty items which you send back, they try to blame you. Bogus system.
People you speak to through “customer care” seem like they are deliberately trying to incite you to anger.”
