“Absolutely terrible customer service! No support!
After receiving my latest order from Dior beauty, I have found that my whole order was missing, despite perfectly intact box. I contacted Dior customer service immediately and provided pictures, and even sent original box back. After stewing for couple of weeks, they came back to me and said that-accordingly the CCTV, my order was packed correctly and therefore they will not refund or replace my order! Clearly something doesn’t add up as I did not get it! Between the lines, I was called a lier which is extremely upsetting! I am actually a nurse and this order was a little treat for all the hard work that I done. As a result I have no items that I paid for, no refund and no support from Dior! Appalling for such a big company!”
“I shop at the DIOR counter in Boots Metro Centre Gateshead . I always have a great shopping experience due to Allison my favourite DIOR consultant. Nothing is too much trouble and she guides me towards skin care and makeup products that I wouldn't have even considered, but they turn out be be perfect and leave me looking and feeling fabulous. I have quite problematic skin and use Capture totaled super potent rich cream which is a godsend. Thank you DIOR and a big thanks to Allison for making me feel & look so good 🥰”
“You would think or like to think that the name ‘Dior’ would attract reviews comparable with the presumed pleasure given by its products. I have always been a fan of Dior perfumes but until recently have always made my purchases in stores… simple, go in, choose, purchase, leave, enjoy the perfume. However recently I was encouraged in store to join the Dior loyalty programme (recently extended to the UK). This then led me to look at Dior perfume and make up online where I went ahead and made my first online purchase direct from Dior. What a terrible mistake this was. It has opened my eyes to the true shambles of a company whose reputation up until now has been boosted only by the unrelated store I have made my previous purchases from. Dior would appear to now be so big that it has lost sight of what it means to offer customer service - there is none. It took Dior a week to respond to a query via the online ‘contact us’ form. This long awaited response totally contradicted the response from the Dior ambassador via the online chat (text). So I sent another email this Monday to question the differing and unhelpful response and of course I’ve still got atleast another 4 days to wait before I can even hope for a response. There is no customer focus. There is no customer care. Sadly I now have a completely different view of the company which has in turn affected my interest in their products. I will not be purchasing again online or from any store and will be sure to let everyone I know what a terrible service Dior offers the customer.”
“Before two weeks I have ordered sunglasses. They have debited my bank account and haven’t shipped my order yet! I tried many times to contact customer service but they are incompetent. Always I get same answers. They are working on my order. It will be shipped soon. So they don’t help you. On their website is stated that they dispatch order within 24 hours. I have chooses express shipping. Furthermore, it’s very hard to contact them. Last week all my e-mails were returned to me as undelivered because “their mailbox was full”. Online chat is rarely available, usually only in the morning. to this day I have no money or goods. I recommend not to order from Dior!”
“Ordered online as I always do. They sent it to an old address in California (I live in Virgina). They sent me an emailing confirming delivery to the wrong state and STILL refuse to resend my order same day and are telling me it could take up to 8 days for a claim for refund....WTH?
I love this product line but DO NOT order online. Worse experience ever!”
“I prefer to give no stars. I spent a lot of money while in London at Dior. One of the items was a simple phone case that started falling a part and fading 1 week later. I live in Canada so I took it to get fixed or exchanged. They said if it could be fixed I would have to pay for it. I said its faulty so lets exchange. Sorry no exchanges from Dior stores in another country. So I am stuck with faulty product. Do not ever buy from Dior. We were treated poorly in London with another mess up while purchasing and then again here at home. So many other designers to go to that do not treat you that way. If I had known they would not even honour their product outside the country its purchased in I never would have bought it. I thought spending over $10,000 on products with them they would treat me like the other designers we buy from. I was wrong. Never ever again will I buy from Dior.”
“Sent me a belt with buckle poorly made that's broke off. I returned the belt over a month ago going on 2 months still no refund or anything. I spend a lot of money on your products to be treated with such poor customer service”
“My warning to consumers is to be wary of shopping online at Dior because from my personal experience they do not value customer service and will find minuscule reasons to avoid issuing refunds.
Worst experience I’ve ever had with customer service. I returned a garment because the size was too small and once they received my package they denied me of my refund claiming hair and a smudge of dirt” on the garment.
They proclaimed that the garment was too “used” and too “worn”. This of course upset me because it was completely false. The only time the garment was ever worn was to try it on once for 15 seconds at the most. I quickly realized it was too small and immediately placed it back into the box to ship out the next day.
Speaking to Dior’s customer service MANAGER was a nightmare. They were very condescending and unwilling to help and would say things like “they are not a cleaning service and clothes have to be returned unworn in perfect condition”. Obviously people need to try the clothes on to make sure it fits. They were being very unreasonable.
She showed ZERO concern when I shared with her my side of the story. She also did not provide for me any proof of the condition the garment “supposedly” arrived in. It was my word against theirs and too bad! I tried many times to explain to them that when I sent out the package there was absolutely NO dirt on it. She did not care to listen to me.
I pleaded with her to be reasonable and her response was “ they are a luxury brand, not a reasonable brand” and kept repeating in a robotic tone their return policies.
I left the phone conversation in tears. I have never been treated this poorly by a luxury brand customer service manager before. This was a horrible experience and I don’t wish it for anyone. I’m now out 1100$ and stuck with a sweater that doesn’t fit :(”
“I purchased the ring as a special present for my daughter’s graduation, who is nearly 24 for £280.
The ring arrived, it was well packaged and had the message I had ordered.
My daughter began to wear the ring. She diligently took it off before washing, sleeping or using creams. My daughter herself purchased similar ring for £17 and uses the exact same routine.
I attach photos of your £280 pound ring and the £17 ring for comparison.
I do not expect a ring for this amount of money to be creating green marks on the finger and loosing its coating.
Needless to say, I am very disappointed.”
“I had really good customer service at Dior store inside David Jones Sydney. Staff Jasmine was very friendly and helpful, she tried to help me to find the item. I bought a perfect gift and very nice experience.”
“I am really disappointed with the customer service that I received from Dior. I ordered for next day delivery and did not receive it the next day, when I came to contact the online customer service they were no help and they had no manners. I expect so much more from such a big company. Will not be ordering again and I do not recommend ordering from Dior.”
“I have always used Dior fragrance and I requested a sample of the the new Miss Dior and it arrived today and an added bonus Dior Sauvage which is bloody gorgeous my son wears this ... am just disappointed with the new formula of the new Miss Dior as its too floral for me.... I REALLY WISH THEY DIDNT MESS ABOUT WITH THE ORIGINAL FORMULA am 48 now and always wore it in my 20s but now I cannot get hold of the original fragrance which was sexy musky and gorgeous I was always complemented on wearing it ...but unfortunately DIOR have messed around with the formula too much and it's a NO from me ... sorry”
“Massively disappointed ... Ordered the Rouge Dior Minaudiere which I love ... However, last year when I ordered the Holiday lipstick collection, it came in a breathtakingly beautiful box, tied with a satin ribbon and a few little extras, such as a Dior make-up pouch ... I was blown away by the packaging last year ... This year, I am extra disappointed ...”
“Purchased Dior Homme....... So disappointed, it is nothing like the original. When did this change? unfortunately I bought 150ml size. It has absolutely no staying power at all. It is weak and has no depth. Smells wonderful for about thirty minutes and then almost completely disappears. I feel I have completely wasted the best part of £100.00.
I note that Eau for men has also been discontinued?”
