Ordered mascara on line when it arrived it was dry rung customer service explained and was told to return it by post having explained that I would have to buy another before I returned the it was told this was the company policy explained I was not happy as this mascara actually cost 35.00 I was told by the customer service that they would speak with the sales manager and get back to me two weeks they still have not contacted such terrible after sales by a well known brand never again will I use christian dior products having worked my self in the beauty industry for another well known brand I would certainly not have dealt with my clients like this