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Dior Reviews

1.7 Rating 133 Reviews
18 %
of reviewers recommend Dior
1.7
Based on 133 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Dior 4 star review on 16th June 2025
Ophélie Justin
Dior 1 star review on 11th May 2025
Anonymous
Dior 1 star review on 11th May 2025
Anonymous
Dior 5 star review on 6th May 2025
James Nelson
Dior 1 star review on 8th July 2024
Anonymous
Dior 2 star review on 14th August 2022
Pamela
Dior 1 star review on 7th April 2022
Anonymous
8
Anonymous
Anonymous  // 01/01/2019
Spent $330 on ONE bottle of perfume to be told my FREE min perfume and samples were out of stock. Email confirmation of the separate deliveries, then told by customer service that they made an error sending the email. If they are out of stock , the will NOT send when in stock!! Do BETTER !! People pay a lot of $ for your product ! Keep you word for free samples. No other rewards given , it is the least you can do .
Helpful Report
Posted 3 weeks ago
I made an online ordee with Dior Beauty. Order#104555411. Me and my Bf were out of state for working reasons. We asked the Dior Beauty Css and ups if we could change the delivery address, hold it on a ups location or having the office management hold it. None of the options was available. They ended up returning everything back to the sender. I spoke to the customer support but noone could do anything about it. I had purchased with my delta sky miles to receive also triple points.(it only happens once a year) I ended up not getting the points and the products. I'm only waiting for the refund at this point. I'm very disappointed because such a big company should have delivery options that accommodate everyone with their schedule and life style.
Helpful Report
Posted 5 months ago
I used to be a makeup artist for Dior. Dior’s concern is only with money and advertising schemes to make you believe they invest in responsibility to the consumer with charitable concerns. The signing of Johnny Depp to new contract is an example of the lack of social concern. They just paid him millions and the cost will be past on to you. Just imagine if the non celebrity alcoholic drug addicted male accused of beating his wife with a guilty verdict in England who screamed and threw tantrums in business and there were witnesses to his abuse and it was not admitted in court would fair. Do you really want to spend you hard earned money supporting a criminal? I can verify that there are equivalents to Dior products in the drug store and TJ Maxx. Save your money for your future. Do not pass it on to Johnny Depp. You are paying for advertising and expensive packaging. Svelte does not work, capture does not work any better than drug store equivalents. There is a $9.00 mascara better than Dior. You have to throw Mascara away after 6 weeks anyway because of bacteria forming. I was a model and makeup artist for 30 years, I know the money spent on advertising and models is sickening and the consumer is paying for this.
Dior 2 star review on 14th August 2022
Helpful Report
Posted 2 years ago
Massively disappointed ... Ordered the Rouge Dior Minaudiere which I love ... However, last year when I ordered the Holiday lipstick collection, it came in a breathtakingly beautiful box, tied with a satin ribbon and a few little extras, such as a Dior make-up pouch ... I was blown away by the packaging last year ... This year, I am extra disappointed ...
Helpful Report
Posted 3 years ago
Dior is rated 1.7 based on 133 reviews