Dior Reviews

Name: Dior
Rating: 1.70

1.7 Rating 138 Reviews

17 %

of reviewers recommend Dior

Company Reviews

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Metrics

1.7

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just discovered that the process of attempting to get my money was really annoying. I felt powerless and stuck. I then came upon CONQUAERO.CO. They were very helpful. They responded as soon as I reached out to them. The crew members were incredibly patient. They expertly resolved my issue. They supported me at every turn. It was simple to follow their instructions. I constantly received updates. Their assistance allowed me to receive my money back. I believed there was no way to get it back.”

Helpful Report

Posted 3 weeks ago

“I am really disappointed with my latest purchase from Dior. Please see photos of the product on the website and photo of what I have received. Completely different logo that if changed it should be updated on website and is almost impossible to see the name that they charge £10 to engrave . Apparently Dior customer service advisor Paul doesn't see a difference between those two. I would have been happy with a refund of the engrave or some discount of the next purchase and I would have leave it at that but even that wasn't offered to me by Paul. So that's why I decided to leave my opinion on the product that I have received.”

Helpful Report

Posted 3 weeks ago

“I normally like to do things myself, but after struggling with a platform issue for weeks, I knew I needed assistance. MADACOVI.CO was suggested by a friend who had experienced a similar circumstance. They were professional, communicated clearly, and genuinely listened to my issues right away. I was informed, encouraged, and treated with respect during the entire process. Everything went smoothly, and I'm quite glad I made the decision to get in touch at that time.”

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Posted 3 weeks ago

“Thanks to Bridgereclaim for their amazing recovery frm s(am”

Helpful Report

Posted 1 month ago

“Dior UAE particularly Mall of Emirates never fails to disappoint customers. When ordering online, does not deliver on time worst not update unless the customers ask. Following up and 8 days later to be told that the item is sold out and advise customers to call customer service to follow up refund. Refund process takes 14 days in total and no apologies except an automatic reply. Seriously??? DIOR, your brand should speak of better process and customer service. This sucks!”

Helpful Report

Posted 2 months ago

“The quality of the bottle is terrible, after a couple of months the bottle peeled off, it was unpleasant to touch. The material is very cheap”

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Posted 2 months ago

“Bad bad bad bad bad”

Helpful Report

Posted 3 months ago

“Shop at Nordstrom or any other place and avoid Dior. They are the worst company for returns. I returned some perfume i bought for my wife for valentines and I still haven’t received my refund even though they received my return already. I don’t get it.”

Helpful Report

Posted 4 months ago

“I found ANGUSLTD.ORG and received my money back after this company that defrauded me.”

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Posted 4 months ago

“Racist towards white people. Sells overpriced junk.”

Helpful Report

Posted 5 months ago

“If I could give it 0 stars I would. Customer service in this industry doesn't exist.”

Helpful Report

Posted 5 months ago

“I went to withdraw my investment, but it didn’t succeed. AMDARKLIMITED.C0M helped me recover it.”

Helpful Report

Posted 5 months ago

“They were understanding at first, but after they took over my finances, everything changed. They tricked me into making more investments in the hopes that my earnings and investment would grow, and then they stopped responding to my emails and messages. They suggested another victim to TREBLESLTD*COM, where I got help and got my money back in a matter of days.”

Helpful Report

Posted 6 months ago

“I would give Dior beauty a 0 star if I could. I ordered a lipstick set for my friend and it arrived melted. I was told from several Dior representatives that I did not need to return the item for a refund and had to wait couple more days to process. I never received the refund. Later, another representative said I had to return it to get a refund even if it was damaged. I wasted so much of my time and energy trying to get a refund back. I would NEVER order from Dior Beauty online again.”

Helpful Report

Posted 6 months ago

“They are nothing more than a waste of time and money that will only result in your loss; they are a deception and a huge letdown to society because they will never let you withdraw your money. If you're in this mess too, send an email to Treblesltd*COM. You'll get your money and profit back in a few days. Give them a shot.”

Helpful Report

Posted 6 months ago

“Bought a $95 lotion and it came with a jammed pump. Was asking their customer service if can exchange at the store but they said no. The only thing provided was a dumb return label. No compensation or whatever, since they could not do exchange either. Don’t forget that their minimum shipping is $150 and they could not make an exception for free shipping. Wasted almost 30 mins being on hold for no resolution besides putting a note on the account for next time when they have available complementary stuff.”

Helpful Report

Posted 6 months ago

“I bought a perfume on December 3rd. It was supposed to arrive between December 7th and 10th. Every time I logged in to track it, the delivery date had been pushed back by 4–5 days. Today, January 10th, the new delivery date is January 20th, and honestly, I can’t trust that date either. I contacted them to request a cancellation of the order, but they told me it wasn’t possible. The best they could do was provide a return label so that, once the product arrives, I can take it to Canada Post and send it back. Then, I’d have to wait 15 days after they receive the product to get my money back. For me, it’s inconceivable that, with at least 10 days’ notice, they’re making me go through all this extra trouble. I will never shop on their website again and strongly suggest you do the same.”

Helpful Report

Posted 6 months ago

“Report of Racist Behavior and Request for Immediate Action Greetings, As a concerned individual and loyal customer of your brand, I am writing to express my deep concern and strong objection regarding the actions of Ms. Shima Katouzian, who is currently promoting your products on social media platforms. Recently, Ms. Katouzian has made racist remarks against Afghan refugees in Iran. She has used derogatory language and shown blatant disrespect toward certain communities, spreading division and hatred. This kind of behavior not only contradicts fundamental human principles and social values but also has the potential to fuel social tensions, cause psychological harm, and even lead to physical harm against vulnerable groups. As a reputable brand with social responsibility, I believe it is essential that you take a stand against such behavior. If you continue to support these actions by maintaining your partnership with Ms. Katouzian, it will undoubtedly damage your brand’s reputation and lead to public recognition of your brand as one that supports discrimination and racism in civil society. This will not only harm your brand’s credibility but could also result in widespread backlash and calls for boycotts from the community. I urge you to take immediate action and end your collaboration with Ms. Shima Katouzian to ensure that your brand remains a symbol of ethics, empathy, and social responsibility. Respectfully,”

Helpful Report

Posted 7 months ago

“Disappointing Customer Service Experience! I recently placed my first online order as a new user, ensuring that I filled out my profile and shipping address correctly. However, just a few minutes later, I received the order confirmation, only to find that the shipping address was completely wrong. Shockingly, the address was for a Mango store in Athens, and even my mobile number was incorrect—the last digit was missing. I immediately reached out to customer service to rectify the issue, but all I received was an automated response informing me that they were unable to correct the address at that point. Instead, I was advised to contact my local carrier in Greece to fix it myself. As a result, when the package arrived in Greece, the carrier couldn’t deliver it or reach me due to the incorrect shipping details. This has been an incredibly disappointing first experience with Dior.com. Please address these issues with your online system as soon as possible!”

Helpful Report

Posted 8 months ago

“Package lost in transit, not delivered. Took me a week to get a response from Dior Advisor!! To get this "we will escalate the case, it will take up to 15 days". They want to inform me in 15 days... Crazy service. You should escalate what ever.. I came to spend, but not to waste time & money.”

Helpful Report

Posted 9 months ago

Dior is rated 1.7 based on 138 reviews