Dior Reviews

Name: Dior
Rating: 1.68

1.7 Rating 142 Reviews

17 %

of reviewers recommend Dior

Company Reviews

Questions

Metrics

1.7

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Dior made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly poor policy regarding dealing with the complimentary miniatures. In exchange for the out-of-stock miniature, I was offered tiny samples available only upon purchase of a second item, effectively requiring me to pay twice for something I should have had the first time. This misleading and unprofessional "resolution" was only offered after I got in touch with your customer support team myself. I will be encouraging my friends and family to go elsewhere with their beauty products in the future following this incredibly poor experience. For a brand that declares itself "luxury", your client care is anything but.”

Helpful Report

Posted 10 hours ago

“I am extremely disappointed with my recent Dior experience. I purchased a Dior fragrance (Order #106551921) in September as a gift for my father-in-law, and although it arrived beautifully packaged, the product itself was clearly defective. The liquid inside was creamy, the spray nozzle barely worked, and the few times it did spray, it left white residue on skin and clothing. I’ve owned this same fragrance previously and never experienced anything like this, so it was very clear that this bottle was faulty. I contacted Dior immediately, and despite emailing, calling, and sending photos and videos as requested, the issue has still not been properly resolved. Weeks have passed with no meaningful update. To make things worse, I was told that I now have to retrieve the product from my father-in-law’s home and ship it back before Dior will even consider replacement — despite providing full evidence. After all the time and effort I’ve spent trying to resolve a problem caused by Dior’s own quality-control issue, this response is unacceptable. For a luxury brand, I expected far better customer service. If this product had been purchased from a retailer like Sephora, the matter would have been handled quickly and professionally. Unfortunately, this experience has left me extremely frustrated and strongly reconsidering future Dior purchases. Very disappointing.”

Helpful Report

Posted 1 month ago

“Take charge and recover what belongs to you.”

Helpful Report

Posted 3 months ago

“My funds are safe and sound again.”

Helpful Report

Posted 3 months ago

“I just discovered that the process of attempting to get my money was really annoying. I felt powerless and stuck. I then came upon CONQUAERO.CO. They were very helpful. They responded as soon as I reached out to them. The crew members were incredibly patient. They expertly resolved my issue. They supported me at every turn. It was simple to follow their instructions. I constantly received updates. Their assistance allowed me to receive my money back. I believed there was no way to get it back.”

Helpful Report

Posted 5 months ago

“I am really disappointed with my latest purchase from Dior. Please see photos of the product on the website and photo of what I have received. Completely different logo that if changed it should be updated on website and is almost impossible to see the name that they charge £10 to engrave . Apparently Dior customer service advisor Paul doesn't see a difference between those two. I would have been happy with a refund of the engrave or some discount of the next purchase and I would have leave it at that but even that wasn't offered to me by Paul. So that's why I decided to leave my opinion on the product that I have received.”

Helpful Report

Posted 5 months ago

“I normally like to do things myself, but after struggling with a platform issue for weeks, I knew I needed assistance. MADACOVI.CO was suggested by a friend who had experienced a similar circumstance. They were professional, communicated clearly, and genuinely listened to my issues right away. I was informed, encouraged, and treated with respect during the entire process. Everything went smoothly, and I'm quite glad I made the decision to get in touch at that time.”

Helpful Report

Posted 5 months ago

“Thanks to Bridgereclaim for their amazing recovery frm s(am”

Helpful Report

Posted 5 months ago

“Dior UAE particularly Mall of Emirates never fails to disappoint customers. When ordering online, does not deliver on time worst not update unless the customers ask. Following up and 8 days later to be told that the item is sold out and advise customers to call customer service to follow up refund. Refund process takes 14 days in total and no apologies except an automatic reply. Seriously??? DIOR, your brand should speak of better process and customer service. This sucks!”

Helpful Report

Posted 7 months ago

“The quality of the bottle is terrible, after a couple of months the bottle peeled off, it was unpleasant to touch. The material is very cheap”

Helpful Report

Posted 7 months ago

“Bad bad bad bad bad”

Helpful Report

Posted 8 months ago

“Shop at Nordstrom or any other place and avoid Dior. They are the worst company for returns. I returned some perfume i bought for my wife for valentines and I still haven’t received my refund even though they received my return already. I don’t get it.”

Helpful Report

Posted 8 months ago

“I found ANGUSLTD.ORG and received my money back after this company that defrauded me.”

Helpful Report

Posted 8 months ago

“Racist towards white people. Sells overpriced junk.”

Helpful Report

Posted 10 months ago

“If I could give it 0 stars I would. Customer service in this industry doesn't exist.”

Helpful Report

Posted 10 months ago

“I went to withdraw my investment, but it didn’t succeed. AMDARKLIMITED.C0M helped me recover it.”

Helpful Report

Posted 10 months ago

“They were understanding at first, but after they took over my finances, everything changed. They tricked me into making more investments in the hopes that my earnings and investment would grow, and then they stopped responding to my emails and messages. They suggested another victim to TREBLESLTD*COM, where I got help and got my money back in a matter of days.”

Helpful Report

Posted 10 months ago

“I would give Dior beauty a 0 star if I could. I ordered a lipstick set for my friend and it arrived melted. I was told from several Dior representatives that I did not need to return the item for a refund and had to wait couple more days to process. I never received the refund. Later, another representative said I had to return it to get a refund even if it was damaged. I wasted so much of my time and energy trying to get a refund back. I would NEVER order from Dior Beauty online again.”

Helpful Report

Posted 10 months ago

“They are nothing more than a waste of time and money that will only result in your loss; they are a deception and a huge letdown to society because they will never let you withdraw your money. If you're in this mess too, send an email to Treblesltd*COM. You'll get your money and profit back in a few days. Give them a shot.”

Helpful Report

Posted 10 months ago

“Bought a $95 lotion and it came with a jammed pump. Was asking their customer service if can exchange at the store but they said no. The only thing provided was a dumb return label. No compensation or whatever, since they could not do exchange either. Don’t forget that their minimum shipping is $150 and they could not make an exception for free shipping. Wasted almost 30 mins being on hold for no resolution besides putting a note on the account for next time when they have available complementary stuff.”

Helpful Report

Posted 10 months ago

Dior is rated 1.7 based on 142 reviews