“You would think or like to think that the name ‘Dior’ would attract reviews comparable with the presumed pleasure given by its products. I have always been a fan of Dior perfumes but until recently have always made my purchases in stores… simple, go in, choose, purchase, leave, enjoy the perfume. However recently I was encouraged in store to join the Dior loyalty programme (recently extended to the UK). This then led me to look at Dior perfume and make up online where I went ahead and made my first online purchase direct from Dior. What a terrible mistake this was. It has opened my eyes to the true shambles of a company whose reputation up until now has been boosted only by the unrelated store I have made my previous purchases from. Dior would appear to now be so big that it has lost sight of what it means to offer customer service - there is none. It took Dior a week to respond to a query via the online ‘contact us’ form. This long awaited response totally contradicted the response from the Dior ambassador via the online chat (text). So I sent another email this Monday to question the differing and unhelpful response and of course I’ve still got atleast another 4 days to wait before I can even hope for a response. There is no customer focus. There is no customer care. Sadly I now have a completely different view of the company which has in turn affected my interest in their products. I will not be purchasing again online or from any store and will be sure to let everyone I know what a terrible service Dior offers the customer.”
“Before two weeks I have ordered sunglasses. They have debited my bank account and haven’t shipped my order yet! I tried many times to contact customer service but they are incompetent. Always I get same answers. They are working on my order. It will be shipped soon. So they don’t help you. On their website is stated that they dispatch order within 24 hours. I have chooses express shipping. Furthermore, it’s very hard to contact them. Last week all my e-mails were returned to me as undelivered because “their mailbox was full”. Online chat is rarely available, usually only in the morning. to this day I have no money or goods. I recommend not to order from Dior!”
“Ordered online as I always do. They sent it to an old address in California (I live in Virgina). They sent me an emailing confirming delivery to the wrong state and STILL refuse to resend my order same day and are telling me it could take up to 8 days for a claim for refund....WTH?
I love this product line but DO NOT order online. Worse experience ever!”
“I prefer to give no stars. I spent a lot of money while in London at Dior. One of the items was a simple phone case that started falling a part and fading 1 week later. I live in Canada so I took it to get fixed or exchanged. They said if it could be fixed I would have to pay for it. I said its faulty so lets exchange. Sorry no exchanges from Dior stores in another country. So I am stuck with faulty product. Do not ever buy from Dior. We were treated poorly in London with another mess up while purchasing and then again here at home. So many other designers to go to that do not treat you that way. If I had known they would not even honour their product outside the country its purchased in I never would have bought it. I thought spending over $10,000 on products with them they would treat me like the other designers we buy from. I was wrong. Never ever again will I buy from Dior.”
“Sent me a belt with buckle poorly made that's broke off. I returned the belt over a month ago going on 2 months still no refund or anything. I spend a lot of money on your products to be treated with such poor customer service”
“My warning to consumers is to be wary of shopping online at Dior because from my personal experience they do not value customer service and will find minuscule reasons to avoid issuing refunds.
Worst experience I’ve ever had with customer service. I returned a garment because the size was too small and once they received my package they denied me of my refund claiming hair and a smudge of dirt” on the garment.
They proclaimed that the garment was too “used” and too “worn”. This of course upset me because it was completely false. The only time the garment was ever worn was to try it on once for 15 seconds at the most. I quickly realized it was too small and immediately placed it back into the box to ship out the next day.
Speaking to Dior’s customer service MANAGER was a nightmare. They were very condescending and unwilling to help and would say things like “they are not a cleaning service and clothes have to be returned unworn in perfect condition”. Obviously people need to try the clothes on to make sure it fits. They were being very unreasonable.
She showed ZERO concern when I shared with her my side of the story. She also did not provide for me any proof of the condition the garment “supposedly” arrived in. It was my word against theirs and too bad! I tried many times to explain to them that when I sent out the package there was absolutely NO dirt on it. She did not care to listen to me.
I pleaded with her to be reasonable and her response was “ they are a luxury brand, not a reasonable brand” and kept repeating in a robotic tone their return policies.
I left the phone conversation in tears. I have never been treated this poorly by a luxury brand customer service manager before. This was a horrible experience and I don’t wish it for anyone. I’m now out 1100$ and stuck with a sweater that doesn’t fit :(”
“I purchased the ring as a special present for my daughter’s graduation, who is nearly 24 for £280.
The ring arrived, it was well packaged and had the message I had ordered.
My daughter began to wear the ring. She diligently took it off before washing, sleeping or using creams. My daughter herself purchased similar ring for £17 and uses the exact same routine.
I attach photos of your £280 pound ring and the £17 ring for comparison.
I do not expect a ring for this amount of money to be creating green marks on the finger and loosing its coating.
Needless to say, I am very disappointed.”
“I am really disappointed with the customer service that I received from Dior. I ordered for next day delivery and did not receive it the next day, when I came to contact the online customer service they were no help and they had no manners. I expect so much more from such a big company. Will not be ordering again and I do not recommend ordering from Dior.”
“Purchased Dior Homme....... So disappointed, it is nothing like the original. When did this change? unfortunately I bought 150ml size. It has absolutely no staying power at all. It is weak and has no depth. Smells wonderful for about thirty minutes and then almost completely disappears. I feel I have completely wasted the best part of £100.00.
I note that Eau for men has also been discontinued?”
“I ordered shoes online. I tried on right shoe was to small. I returned for exchange for bigger size I was told the shoe I returned had dirt on them and they would not exchange them. I didn’t even try on the left shoe. Costumer service was horrible. DO NOT BUY ONLINE ITS A SCAM!!!”
“Absolutely disappointed with Online shopping. First they sent the wrong item. Then they didnt refund. I have been promised an invetsigation for over two month. Got nothing and all my emails are lately being ignored.
Absolutely the worst experience. Never had this with any of the brands before.
DO NOT PURCHASE ONLINE!”
“Every door experience I had was a disaster , the products were so dirty and when I asked for a refund the manager was so rude he even insulted my Arabian features , they are racist , they don’t support human rights, and their products had been going low quality and dirty lately which is understandable since they lost belle hadid 🖕🏻”
