“The worst experience I had with customer service. Ordered a pair of half boots from Dior online. The day it was delivered, I tried them on my wood floor and aparently there were lines on sole of the shoes due to trying the shoes on my wood floor for few steps (what a quality). Beside the shoes was pinching me from inside due to a lot of hand work and sowing. I returned the shoes, my return was not accepted.
No matter how much I tried to explain them that this was not my fault, they did not come up with alternative. I even told them that I’m going to buy something else with them, even if I have to pay more, or willing to get partial credit to buy something else since I can’t wear these 1600$ shoes. They were not willing to help at all. They kept saying that they took picture of the shoes and it looks like that it is worn. I returned the shoes right away. If I wore these shoes, why would I ask for partial credit or even willing to pay more to get something else?! I’m extremely sad because I won’t be able to wear these shoes due to so much discomfort.
This is the first and last shop from DIor. They had zero compassion and support.”
“Awful customer service, especially over the phone. Return policy is not what it seems, they care about the packaging to the last detail so that you would not get your return. If they send you faulty items which you send back, they try to blame you. Bogus system.
People you speak to through “customer care” seem like they are deliberately trying to incite you to anger.”
“Customer service is terrible, item was faulty and policy is for the customer to pay the expense to send it back to review and will be reimbursed with the new product, even though we have paid for the product anyway!! Extremely poor and will not be dealing with them again”
“bought a SAVAGE EDU PERFUME AND AFTER USE IT THE SMELL AFTER 15 MINUTES NOTHING AS PERFUME CUSTOMER SERVICE DO NOT ACCEPTED ANY RESPONSIBILITY
Date of experience: March 05, 2023”
“I returned a purse in Beverly Hills because I have been hearing horrible stories that they didn’t get a refund even if they mailed it, Dior claims they didnt receive the item so its your problem to track it. So I went to Beverly Hills and personally returned it, I have not received the refund, I called customer service they said the warehouse has not received the item and If I can go back to the boutique and find out when they sent the item back coz they “don’t have a phone number” for me to call the boutique so I have to drive all the way there to ask. Terrible!”
“Terrible customer service and they tried to blame the courier for the issue when it was clear that the issue occurred with them before the box was even shipped. Lucky it was only $30 on a beauty item. They had the nerve to tell me “it was on the invoice and so it was accounted for.” I’ve never heard of something so dumb in my life. They also stated that I would have to allow UPS to inspect the box. I’m sorry, I work 6 days a week and 12 + hours a day, I don’t have time to wait around for UPS. Never again. I’ll rather just buy from Sephora.”
“horrific experience with the worst group of staff i ever came across. order is EC00913594. bought a pair of sunglasses that came scratched. called and emailed them on the day i received it to inform them. was asked to return which i did on the exact same day i got it. received an email a few days later informing me that they cannot accept the item as it was scratched. IT CAME SCRATCHED!!!!!!! its now almost a month and still no refund or assistance??? they cost almost 500 euros and you want me to accept them scratched ? horrible company”
“I used to be a makeup artist for Dior. Dior’s concern is only with money and advertising schemes to make you believe they invest in responsibility to the consumer with charitable concerns. The signing of Johnny Depp to new contract is an example of the lack of social concern. They just paid him millions and the cost will be past on to you. Just imagine if the non celebrity alcoholic drug addicted male accused of beating his wife with a guilty verdict in England who screamed and threw tantrums in business and there were witnesses to his abuse and it was not admitted in court would fair. Do you really want to spend you hard earned money supporting a criminal? I can verify that there are equivalents to Dior products in the drug store and TJ Maxx. Save your money for your future. Do not pass it on to Johnny Depp. You are paying for advertising and expensive packaging. Svelte does not work, capture does not work any better than drug store equivalents. There is a $9.00 mascara better than Dior. You have to throw Mascara away after 6 weeks anyway because of bacteria forming. I was a model and makeup artist for 30 years, I know the money spent on advertising and models is sickening and the consumer is paying for this.”
“Terrible customer service not helpful at all they cancelled the first order then were not bothered about the second order which took forever. When delivered it was left in a bin by a courier without any attempt to knock on the door. Do not use this company.”
“Fahrenheit. What happened? I loved this and haven’t had any for a few years. My god, the current EDT smells like diesel fuel or petrol. I smell like I’ve been fixing an engine. Not in a metaphorical sense either. It’s horrible and NOT the same formula as previous releases. Please check first if you liked this in the past. I thought it was maybe just me, walked into a bar last night and a lady said, who smells of petrol? I wish I’d read the reviews before buying it but I had it over the years and loved it. Truly horrible, I feel like I’ve been ripped off”
“The worst service ever. I am wondering how the big brand continue to use the DPD carrier for their delivery. I ordered a perfume online from Dior last week. It was supposed to arrive the day after. I rescheduled the first delivery because I wasn't in. On Tuesday, I rearranged all my schedule in order to be in. Then, I received a fake message from this carrier saying that I wasn't in when I was. I have decided to change the collection address in order to collect it myself from a parcel shop and from that day, I receive an update everyday for delaying my collection. To sum up one week after I haven't received my perfume yet. This perfume was supposed to be a surprise for someone. They ruined my surprise. I asked Dior to get it back and to refund me for this unacceptable delay, I do not need it anymore. DPD UK The worst carrier ever!
I contacted Dior regarding this many times, however each time I receive the (pseudo-polite message that they copy and past for all the customers). An awful customer service.”
“liers,big scammers,NEVERE EVER BUY FROM THEM! I ordered espadrilles on the 17th, there is still no information about them. I called on the phone, wrote them an e-mail and still nothing. They took the money and lied to me !!!”
“If I could give 0 stars I would. The customer service is awful, my parcel has quite clearly been stolen by UPS however rather than refund me and take the issue up with UPS I have been oven the runaround for 2 months. Clearly they have an issue with their delivery partner but refuse to address this, instead they open investigation after investigation, basically insinuating you have vanished your own parcel whilst you are £1000 out of pocket then have the cheek to ask you to report the stolen package to the police! That is NOT my responsibility! I have never received the package therefore it is not my issue, the package has been stolen from Dior, not me! It is for them to contact the police if this is the case.”
“Had to give one star as 0 stars not an option. Ordered several items as a gift. Never got notification of parcel dispatch or tracking. Later found out that parcel had been delivered, but not to my home address. I only found this out when I started a PayPal dispute. The parcel was left who knows where and signed for by the courier driver with some random delivery proof photo, which does not show any parcel details, or where parcel was left. Complained to Dior and courier company to no avail, so have no items and my bank balance is rather less. I paid with PayPal for some piece of mind, but my claim got rejected as the parcel had tracking as was marked as delivered. No one seems to care that it was obviously delivered somewhere else. Not impressed - would never shop online with Dior again.”
“Dior is completely unprofessional, I recently ordered the J'adore gift set online (with overnight shipping) and received a confirmation that my order will arrive on Sunday May 8th 2022. After realising the wrong address had been entered, I called customer service and the representative told me that there is nothing they can do about it. After quite a few phone calls, another representative finally agreed to ask UPS to hold the package for me.
Now, Today (May 7th 2022), I received an email from Dior saying my package has been shipped and will arrive on May 9th, 2022. After a long conversation with the representative explaining to her that I paid for overnight shipping, she told me that though the order was processed on Friday and shipped Saturday (Today) I will not be receiving my package until May 9th. Which to me doesn't make sense because if UPS has my package and I paid for overnight shipping, Shouldn't my package come in on Sunday?
All I wanted to do is gift my mom her favourite parfum and for her to feel special, had I had known Dior would give me so many issues, I would have ordered through Sephora or Ulta Beauty.”
“Be careful ordering from @Dior online…I ordered a bag that arrived to me in used condition. I presume it was a previous return. I sent it back. @Dior refused my return stating that the bag had been used 🙈…. Now I’m left with the bag and no refund…
@Dior ripped me off!”
“Received my maximizing lipgloss plump and I just start using it and I notice when I take out the wand part half of the lipgloss container is empty. Only half filled. Never purchasing again”
