I returned a purse in Beverly Hills because I have been hearing horrible stories that they didn’t get a refund even if they mailed it, Dior claims they didnt receive the item so its your problem to track it. So I went to Beverly Hills and personally returned it, I have not received the refund, I called customer service they said the warehouse has not received the item and If I can go back to the boutique and find out when they sent the item back coz they “don’t have a phone number” for me to call the boutique so I have to drive all the way there to ask. Terrible!