I ordered a mascara from Dior and i recieved it 25/7/20 dosent do what its suppose to do and the worst mascara i have used , i have very long lashes so shocked to see it actually made them shorter and very hard to apply ( never had this before) spoke to a lady online ( bear in mind if you dont answer quick they terminate the live chat after 30 seconds, happened to me 3 times !!! im working at home too so was doing this inbetween but shocked how quick they terminate it to the point i quickly after about 20 seconds they said they were terminating as i hadnt responded to me typing ' give me a chance to reply!!' which she stayed on ,i had to photograph and email the mascara and no one go tback to me i emails Anastacia again , nothing , i emailed Dior , nothing , i then called them spoke to a lady who put me on hold for ages and then said i coiuldnt return as i had opened it !!! er yes thats why i want to return it ,to be told to send it back and they will analyse it to see if it faulty if it isnt ir will be returned to me , had i brought this from somewhere else i would of been able to return it , customer service is shocking and tbh i shoudl of learnt when i went to one of the counters in Debenhams the lady was so rude and non int when i was looking for a new foundation, hense i went over to my normal Estee lauder and made my purchase with a very friendle lady , will not ever buy Dior ever again!!!!