My wife and I ordered Chilis for the first time via the Doordash app. I scrolled through the menu until I came upon the 5 count Chicken Crisper Combo. The 5 piece Chicken Crisper Combo already has sides preselected with ranch buffalo ranch sauces and Mac n cheese and fries. I then clicked on it and changed the order to chili sauce, street corn and mushrooms as the sides. I also ordered Nashville hot sauce on the side. My wife ordered ancho salmon with black beans and broccoli. The website would not let my wife make any instructions on her order. If it had she would have ordered the salmon medium rare. Once we received our order we discovered the following. The broccoli was Salmon was the driest salmon I she had ever eaten. There wasn't a section for notes to be able to direct them to under cook the salmon as a preference. Broccoli raw with no seasoning and my 5 Count Chicken Crisper Combo came with the defaulted sides and sauces making the dinner inedible. I tried sending a message to Doordash since they were who we ordered the food through but because of their “character limit” I wasn’t able to convey the entire transaction. I quickly received a very generic response from Doordash explaining why they would not be doing anything to fix the situation. I then reached out to Chilis and received a very generic response instructing me contact Doordash in the exact same way as I had already done. It was only when I responded to the Chilis email with my discust did I get this response: We encourage you to call them at (855) 973-1040 and ask to speak to a supervisor. We have a contract with third party delivery companies: if they deliver our food and there is an issue with our food (not the delivery), they will issue any refund or resolution to make it right. They pass the charges on to us. It is really sad that until you press the issue with Chilis they will generically pass the buck to Doordash and not give you the ultimate answer needed to get things taken care of.