Today I ordered from Total wines through DoorDash. My DoorDash drivers showed up with my order, neither spoke English, which I do not have a problem with honestly. But neither of them had taken an order that needed a driver's license verification. They did not know how to scan my driver's license. I finally communicated with them that they could enter it in manually. When it was entered in manually my expiration date was entered in wrong. So they had to take my order back. Now I am being charged a $25 restocking fee for something that is clearly not my fault. Virtual customer service is escalating my issue. But that could take days to actually get someone that can get me the remainder of my money back. So I have had to put in a new order which is again going to charge me that $25 restocking fee and hopefully the people that deliver it will be able to scan my driver's license properly. After today I will never use doordash again.
2 weeks ago
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