I am submitting this formal complaint against DoorDash regarding their mishandling of my account security and refusal to issue a refund for fraudulent charges. On a recent occasion, I contacted DoorDash directly and requested that my account be permanently deactivated because it had been compromised by a hacker. Despite my clear instruction, DoorDash allowed the account to be re-activated without my authorization. After the reactivation, the hacker proceeded to make a fraudulent purchase of approximately $98, which was charged to me. I immediately contacted DoorDash to report the fraudulent activity and request a refund. Not only was my refund request denied, but when I asked to escalate my concern and speak with a manager, I was told by the representative that I could not. This response reflects a lack of proper escalation procedures and accountability. DoorDash’s incompetence in account management and failure to safeguard consumer information has caused me a direct financial loss. As a paying customer, I should not bear the burden of security failures that were within the company’s control.