Bought a mattress from Dreams, was advised to take out their extended warranty which includes an 8 year structural cover. 4 years in and the bed springs have failed, the technician inspected the bed and said that it was a structural failure but may not be covered as the mattress is stained. They dismissed our warranty claim. Very dissatisfied, they even stated "staining does effect the internals of the mattress and can cause dipping and structural issues" In my case the springs have separated giving an enormous dip in the middle which I am led to believe is due to the staining which by the way is from sweat. My previous mattress, not from dreams, lasted more 15 years and I didn't even need to change it! I am waiting for them to justify their decisions and if not answered satisfactorily will be taking this to the ombudsman. I will update when I have a further reply. in the mean time consider wisely where you buy your mattress from I know from whom I would not want to buy one. Beware, I also spoke to a member of staff where I purchased the mattress from explaining the situation and they thought the mattress would be covered explaining that is what the insurance is for so they may well be misinforming any potential purchasers