Dreams Reviews

"We purchased a \u201cTheraPur\u201d ActiGel mattress costing \u00a31699 in 2021 it started to sag on all sides and bobble on the surface of the mattress within a few months of purchasing.\r\nAfter an exhausting back & forth dreams sent out an independent engineer to inspect our mattress and he said that apparently we had the wrong height divan for the mattress and that the mattress has been sat upon at the end of the bed which has caused this fault\u2026this information was not mentioned at the point of purchase at the dreams store in Colchester if we were aware of the lack of edge support that this mattress clearly does not provide we would not have spent so much money.\r\nI can\u2019t stress enough to save your money and steer clear of this mattress as the staff clearly are only motivated to up sell this product and do not disclose its lack of reliability and short life span."

"I bought a new mattress from Dreams in Feb 2023. By November it was started to sag. I\u2019m the only person using the bed and I weigh 9 stone. I moved to the other side, that quickly started to sag. The mattress cost over \u00a32,000. They sent out a strange man to inspect it. I had to take the entire day as their visit slot is 8am-6pm. Customer service? He asked if I rotated the mattress. It would take 4 strong people to lift the mattress, it\u2019s super king sized and very heavy. I expect they\u2019ll say that\u2019s why the mattress has failed. Never again Dreams. Looks like we\u2019ll be off to the small claims court."

"The double mattress is too short for the base. The photo shows the difference, and yes it's level with the back edge of the base, before someone says its the skirting board width.\r\n The mattress is supposed to be 190cm. This one is 186cm. The divan base is 191cm . Why don't your bases match?\r\nAnyway the manager who dealt with it was the rudest man I have spoken to. Why bring me another set the same? You have refused to measure the bed and mattress before delivery, to prevent a wasted trip.He spoke over me, and gave me the impression he didn't want me as a customer. You have lost the sale. All I wanted was a double bed. Just one the fits your mattress and base evenly.\r\nNot hard as you are the leading bed store. \r\nUnfortunately Dreams has fallen way below the mark. Come and collect your rubbish, and refund"

"Purchased a mattress and a bed for big \u00a3\u00a3\u00a3 with Dreams in 2023 because I believed in investing in high quality. I did not get quality for my money.\r\n\r\nThe frame fell apart, so I was given a new one. Now the drawers are falling off the new Divan and Dreams will not refund as I purchased the mattress cover policy, but not the bed frame cover policy. Now I sit with a broken bed and a broken bank account. Avoid DREAMS! I have IKEA furniture that cost far less and has never broken! This frame is not even a year old!"

"One month ago, my partner and I went to Dreams in Hereford to order a new bed. After originally planning on buying a king, we decided to purchase a super king instead. The woman who worked there made a great sales pitch and was kind and patient while serving us. After making our choice, we sat down to go through the order. At the time, we explained that we lived in a tight spaced house and that the stairs were tight. The woman assured us that this would not be an issue as the men delivering the bed had dealt with all sorts of tight accesses before and would be able to get it in. We ended up paying a sum of \u00a31,920 for a frame, mattress and instillation of the frame. Almost two weeks later, the bed was due to arrive. The delivery men spent 10 minutes in the house and stated that they could not get the super king up the stairs. They did not take the frame out of the box to try and get it up \u2013 we had measured the frame and knew this could fit up the stairs prior to ordering it. And so the bed and frame were taken away. \r\n\r\nHere the troubles starts\u2026Upon ringing the Hereford branch to discuss what our next steps were, we were not met with any form of customer service skills one would expect when an issue has occurred. No apology was given. We were informed that we could install a zip to the mattress due to the tight access however this would cost us an extra \u00a3260. Why this option was not provided at the start when we stated that we had tight access I am not sure as we would have looked at a cheaper mattress due to cost. After being told we could not have a refund, we went with the zip option. \r\n\r\nFast forward 4 weeks later to the current day. Mattress and frame arrive. Different delivery men (who were external and did not work for dreams like the previous gentlemen) who were able to get the very same frame up the stairs. It looked great and we were very happy. Then we saw the mattress\u2026a zip had indeed been installed, however, whoever had done the job had not levelled the mattress up and so one part of the mattress is currently at least 80mm longer than the other side! After spending \u00a31400 plus the \u00a3260 on this mattress, whoever felt that this it was acceptable to allow it to be sent out is unbelievable. We have a mattress with one half longer than the other! The delivery men stated that this was clearly appalling and said they would inform there was a fault with it in their notes. Due to this shock, I immediately rang the Hereford branch and asked to speak to the manager for some confirmation that something would be done about this expensive mistake. I was told that the manger was on maternity leave and that the deputy manager was with a customer. I informed the woman who I was on the phone with about my issue and she suggested I ring customer service. I did so and was placed in a 45 minute queue which ended with the line cutting out 35 minutes in. After work the same day, I rang the Hereford branch back and asked if the deputy manager was now free. They had obviously spoken about me ringing earlier as I could hear someone in the background (who I assume was the deputy manager) saying, \u201cI don\u2019t know what she wants me to do about it. What does she expect me to do?\u201d I was then put on with the deputy manager who was EXTREMELY unhelpful and very rude. She begrudgingly said she would email customer service for me and at the end of the phone call I could even here her laughing about my issue with another colleague! As someone who works with the general public in their job, I was absolutely horrified by the level of customer service shown by this individual. And someone who is given managerial responsibilities too! I am now looking at going to small claims court to get a refund for this bed which was misrepresented and faulty."

"? This is what they sell you to what you really get. Second hand filthy bed !! That doesn't even fit \ud83e\udd14\ud83d\ude12\ud83d\ude2f\ud83d\ude32"

"? This is what they sell you to what you really get. Second hand filthy bed !! That doesn't even fit \ud83e\udd14\ud83d\ude12\ud83d\ude2f\ud83d\ude32"