I bought a new mattress from Dreams in Feb 2023. By November it was started to sag. I’m the only person using the bed and I weigh 9 stone. I moved to the other side, that quickly started to sag. The mattress cost over £2,000. They sent out a strange man to inspect it. I had to take the entire day as their visit slot is 8am-6pm. Customer service? He asked if I rotated the mattress. It would take 4 strong people to lift the mattress, it’s super king sized and very heavy. I expect they’ll say that’s why the mattress has failed. Never again Dreams. Looks like we’ll be off to the small claims court.