Dreams Reviews

1.70 Rating 237 Reviews
16 %
of reviewers recommend Dreams
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Email:

customerservices@dreamsbeds.co.uk

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Anonymous
Anonymous  // 01/01/2019
I visited Dreams Bromborough 3 times, and each visit the sales staff were professional and knowledgeable. I’d looked at purchasing mattresses on line but felt I needed the reassurance of a shop with people before I spent the £2.7k this matresss was going to to cost. However, I was stunned to learn that their 100 night sleep assurance guaranteed means nothing. If the bed did not work for me, I was only able to exchange it for another. If another was cheaper, I’d not get the cash difference back! I promptly purchased a Simba online, which comes with a 100 night sleep assurance with free collection and full refund if unhappy. This IS a guarantee. Dreams, pull your socks up!
Helpful Report
Posted 1 year ago
There was a good variety of beds, however was mostly self directed in terms of choice of bed. The salesperson was good at highlighting the ability to exchange the mattress in 40 days, which was a deciding factor as we were purchasing a new mattress to hopefully alleviate my back problem
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Posted 3 years ago
Customer Service is spectacular for making dreams come true at the last minute!
Helpful Report
Posted 8 years ago
Dreams is rated 1.70 based on 237 reviews