I visited Dreams Bromborough 3 times, and each visit the sales staff were professional and knowledgeable. I’d looked at purchasing mattresses on line but felt I needed the reassurance of a shop with people before I spent the £2.7k this matresss was going to to cost. However, I was stunned to learn that their 100 night sleep assurance guaranteed means nothing. If the bed did not work for me, I was only able to exchange it for another. If another was cheaper, I’d not get the cash difference back! I promptly purchased a Simba online, which comes with a 100 night sleep assurance with free collection and full refund if unhappy. This IS a guarantee. Dreams, pull your socks up!