Delivery arrived badly damaged. Delivery team reported it but no call back as promised.
A replacement part was offered but would be 1 week.
Returning for a refund was 1 week also. We don't have space to keep boxes of bed parts for 1 week.
Amazingly rather than replace the damaged headboard promptly, they managed to speed up the return process.
So hopefully a refund. All when it could have been fixed so easily by a customer service handler who cared.
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