I brought an expensive bed frame and mattress and also paid for a extended 10year warranty... now 6 years in my mattress has dipped 30cms, is lumpy and is like sleeping on concrete. I am unable to sleep in it as I wake up several times during the night as im in pure agony in my neck, back and hips due to this horrific bed. I phoned dreams and spoke to a woman who arranged for a bed inspection to be carried out, this was done by a man who was in my house for approximately 10 minutes. He seemed more interested in chatting about his like rather than doing a through inspection. Result...dreams would not honor my warranty as it said dipping was excluded. I spoke to trading standards who said the bed is not fit for purpose under the sale of goods act , but dreams still will not replace or refund me. I am now sleep deprived, in really bad pain, sleeping on the floor and cannot afford another bed and dreams don't give a dam. I am so angry when I see dreams advert saying how much sleep matters. I will never buy from them again and I am discusted at their attitude.