Chloe
The website was easy to use and can be filtered to what you want which narrows down the choices. We chose a 2 week quick delivery slot and were able to pick a date suitable for us, which was only about 10 days from ordering. A few days beforehand we received further details of a time slot. Excellent service, we were kept up to date throughout the process and they were able to deliver despite national lockdown rules coming into force the evening before delivery. The Head of Customer Service (or perhaps his PA/automated system) emailed at 23:00 that evening to confirm delivery ongoing. The driver phoned in the morning to confirm that a doorstep delivery was suitable for me. The drivers were very polite and happy to carry it to the front door and when I asked for them to bump it up onto the step so I could pull it in they were happy to do it. I would recommend using Dreams over other large bed retailers who we have had a bad experience with. Obviously we have only received the mattress today so we don't have a full review on the mattress but is what we wanted, good quality and comes in a recyclable "plastic" bag.
10 months ago
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Dreams has a 1.69 average rating from 243 reviews

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