Dont purchase a bed for dream unless you are going ro change it after 2 year, the warranty a complete joke. Dear Mr Roberts Policy Number: SO554708 Claim Reference: 346706 We are writing to advise you of the outcome of your claim. Following the recent inspection, we have now received and assessed the technicians report and concluded that, for the following reasons, we are not able to accept your claim. No Fault Found No manufacturing fault could be found with your product. Within Manufacturing Tolerance 10. Mattress settlement and "dipping" which is within the limits accepted by the beds manufacturing industry. The following link provides further documentation by way of the technician’s report and or policy wording. Please note, this link will expire in 30 days’ time, but we are happy to provide a copy of both items on request, if needed.