Appalling service AVOID this company! I purchased a mattress. Delivery men were very rude & unpleasant. After a week of very little sleep due to the mattress being so uncomfortable I requested a replacement under their so called ‘comfort exchange’ & had to pay extra for a new mattress plus delivery & removal fee. When the delivery men came they found a few marks under the mattress & refused to exchange it. I advised that as I sleep on top of the mattress not the base I did not cause the marks. They informed me that the delivery men would have worn gloves & would have removed the mattress cover in front of me so that I could inspect it. No, this did not happen…the delivery men were in my house all of five minutes - they did NOT wear gloves & they removed the plastic wrapping & put the mattress in position & left the house. At no point was I asked to inspect it. I was told to send photos & an email to customer services which I did…that was 6 days ago. I have received no reply not even an email to acknowledge my email to them! I have phoned three times, each time I was advised that someone would phone me back….no one has! Disgusting service - I will never recommend this company who clearly con people out of their money & then negate any responsibility for their failures!