NOT ALLOWING TO CANCEL within 48 hours NOT ALLOWING TO CANCEL within 48 hours. SCAM and unreliable customer service over the phone. I have been trying to cancel the order and despite of several calls and emails I have not been able to do so because they tell you that you need to wait for a call back from the cancellation team. By their terms, you have 48 hours to cancel it or amend it, if ordered in-store, but they give themselves 72 hours to call you back-thats what they said bit actually 1 week gone and no one called back and no one replies to emails,, and when you call back you are in the queue and when you get to speak to someone you are again told to wait for the cancellation team to call you back. they are dragging it forward on purpose and keep your money. Contacting Fairtrade authority and my visa to get a charge back.