4 times the bed has been repaired as the supplier and Dreams kept issuing faulty parts. A further report was made in May 2022 and following an inspection it was agreed the foot board would need to be replaced again. This was authorized and agreed by both parties, schedule to take place in August, yes that is how slow they were. At the end of June I agreed for closure of my complaint with dreams no further claims would be made upon final settlement of the remiander of the bed in a refund. The defintion of further clearly stating "additional to what already exists or has already taken place, been done, or been accounted for" as per the English Oxford Dictionary and for all legal purposes. So, what did the crooked conartist Peter Lally do. He cancelled the pre-existing claimed and refused to honor it, without initially telling me. It was only in August when I called to find out why it did not take place I was told. At no point was this agreed with Dream, at no point was this mentioned to me. The poor performing complaints manager Peter Lally tricked me and has intentionally left me with a damaged product. The pre-existing claim cancelled unlawfully and he has since refused any help. So to any of you who have a preexisting claim, when they say any further or future claims they will happily cancel all claims and not tell you about. They will happily take money from you and leave you with a damaged broken product, despite whatever they refunded me, the pre-existing claim should legally have been honored as our written agreement was for further/ future claims. The poor performing complaints manager Peter Lally does not conduct himself in a professional or customer focused manner. He is a liar, a cheat and crook. Date of experience: 14 August 2022