Bought a fairly expensive mattress which was part memory foam, part sprung. Lovely for a couple of weeks then the memory foam layer appears to have detached itself after only 30 days of one teenager using it. Huge wrinkle right down the middle. It can be smoothed out but comes right back. Really uncomfortable. Poor quality and certainly not worth what I paid for it. Asked for replacement if this is a one off fault, or a refund if it's a known fault and all they're offering is to send a third party to assess it (in my time on my property) who might then repair it. Disgusting. Who wants a repaired mattress at 30 days old?! If I had simply found it too hard or too soft I can get a replacement - but not for an actual fault! Ridiculous! I previously purchased from Dreams and the quality was amazing but that was about 8 years ago and quality since then has plummeted. As for the customer don't-care team, it's abysmal. I'll never purchase from Dreams again and my complaint and refund request is ongoing.