Over 18 months, we had no fewer than three faulty mattresses, appalling customer service and endless hassle. When we were eventually refunded, the final insult was that Dreams deducted even a paltry £100 goodwill pay-ment offered earlier. Individual shop staff, delivery men and quality assessors were blameless, indeed helpful. The fault lies higher up with a company that apparently cares little for principle or customer satisfaction.
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