Mattress delivered not same as in shop - heavier so I couldn't turn it as advised, denser so too firm, uncomfortable - caused pain in lower ribs, & definitely not memory foam as I was told in shop - had only thin layer on top. Complaints took ages to be answered. No help only told to exchange but all others much more expensive. After months , escalated claims & went to Furniture Ombudsman - case accepted then dropped by them as Dreams had offered a resolution! Then somebody else in Dreams asked why I hadn't exchanged - more timely wrangling. Had to pay £65 to get mattress collected. Got partial refund. Best advice - AVOID if you don't want NIGHTMARE of many sleepless nights