I ordered the wrong item and returned it the following day from delivery. Tracking status showed delivered, but no refund received 10 days after. Contacted dreans via live chat and was told it hadn’t even been logged a received. Couldn’t give any further info and just shut downs just shut down the chat. As I’d paid with PayPal I used the resolution centre. Refund issued within 3 hours ( though still may need to wait another 10 days), so could be 20 days before I’m refunded, not the 10-14 they suggest!
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