Horrendous experience with Dreams who have "attempted" to deliver a bed today after waiting months - ordered it on 11 February and it's 02 May today. Paid extra for assembly by the delivery people. From the moment they walked in the door, their attitude was negative, continually moaning about whether the bed would fit up the stairwell. My husband and I tried repeatedly to rationalise with them - we took a door off to give more room, we tried to explain that if they took it out of the box, because the headboard has legs they would be able to lever it through the space - but they weren't interested. Wouldn't listen, kept talking over us, kept moaning about how long they'd been there and generally had horrible attitudes. Had to ask them eventually - in the strongest terms and after repeatedly trying to make myself heard - to get out of our house. Have been on hold for about 30 minutes to Dreams customer service to make my complaint and ask for a refund. A horrible and really stressful experience - after three months of waiting for a product, to deal with such horrible people was a massive disappointment. And just in case anything thinks perhaps my husband and I are horrible people - we moved our car so they could park right outside our house, we offered them cold drinks on arrival as it's a hot day, we rushed to get the door off when access was an issue - and they did nothing but moan and gripe throughout. I don't like rubbishing firms in reviews but this has genuinely been a horrible experience. I have also put this review on Trustpilot. I have yet to find out how awful they will be to deal with when it comes to a refund because I still haven't been able to get hold of anyone to make my complaint. Will update here when I do.