Bought a Saturn metal bunk bed for my grandchildren in November 2023. The side rail at the top of the bed has come loose. It is used to hold onto when my grandson gets to the top of the ladder. It has a blind thread to screw into and this has failed, so its no longer safe. I have had to secure the rail as best as I can - see photo. I realise that the year warranty had expired, (it was purchased 15mths before the fault developed), but I thought that with such an obvious design fault, Dreams should consider supplying a replacement side rail, which after all, is a basic safety feature for a 7yr-old on a bunk bed. But no, after what seemef a cursory check while I was holding on the phone, they are apparently "no longer in stock", so there is nothing they can do. I am convinced other customers must have had the same experience with this bed. Really poor after-sale service in my opinion. I will not be buying from Dreams again.