I’m not a customer of Dreams, but today 4/7 I had an upsetting experience involving two of their delivery drivers who were making a delivery to my neighbour. They had parked their van (registration BU73 YRZ) in a way that completely blocked my driveway, forcing me to park a considerable distance away. At the time, I had my disabled son in the car and bags of shopping to carry, which made the situation especially difficult. When I approached the drivers to make them aware of the issue, I was met with extremely rude and aggressive behaviour. They shouted over ne refusing to let me speak, used foul language, and acted in an intimidating manner. Although they did eventually move the van, after my neighbour asked them to, it was already too late to be of help. Rather than offering a simple apology or acknowledging the inconvenience they had caused, I was told I was making a fuss and that I clearly had “nothing better to do.” One of them even told me I was “chatting s***” and told me to go away. There was absolutely no recognition of my circumstances or the difficulty I was facing. In fact, both men appeared to take pleasure in their behaviour, smirking and laughing at my distress. I understand that delivery work can be challenging and that parking is not always easy, but there is no excuse for this kind of abusive conduct. I’m left wondering how many others have been treated this way, and I strongly urge Dreams to reconsider the standards and professionalism of the people they employ.