On 6 May I ordered a Dreams Workshop divan base, matching headboard and a mattress. When it was delivered on 2 June I discovered that the divan base was damaged. I then spent ages on the Live Chat where I was offered money off if I was willing to keep the damaged divan. I decided I would rather have a replacement. On 16 June the replacement divan base arrived. A short time after two of the drawer fronts fell off as they were not properly attached. On 27 June I spent ages on the Live Chat trying to sort out another replacement. On 30 June I had to contact Dreams Live Chat again as another of the drawers jammed and the drawer front fell off. I discovered the runners had not been attached to the bed allowing the back of the drawer to drop and get stuck. I had seen that the divan base was now on the Dreams website with a sale price and when I raised this I was told that I would be given a refund so that I was not paying more than the sale price for the divan base because of the problems I had experienced. On 10 July we received a replacement divan base only to discover that it was damaged. By this point, I had had enough and spent another morning on the Live Chat arranging for the divan base, headboard and mattress to be taken away and a full refund. I was told it would be collected on 14 July. We were not contacted by Dreams with a collection time and on 14 June it became apparent that no one was coming. I spent ages on Live Chat only to be told that I was given the wrong date and the bed would be collected on 24 July (not 14th). By this time I had ordered a bed from another company to be delivered after 14 July when the Dreams bed was due to be collected. When I discovered it was not being removed until 24 July it was apparent that we would have 2 king size beds so I asked for the collection date to be brought forward and was told the bed would be collected on 18 July. Once again, we were not contacted by Dreams the day before the collection. I tried to do Live Chat but received no response so I rang. I was told I would be contacted by the crew the next morning with a collection time. On 18 July no one contacted me and no one turned up to take away the bed. I contacted the person who I had spoken to the day before who said she would contact the crew direct. At 3.45pm the bed was collected, without any notice, and the crew said our job had been added to their list that morning. The whole experience was a nightmare. There is obviously no quality control to allow 3 beds that had not been built properly to be delivered to a customer. Each time we received a damaged bed base I spent hours on the Dreams website, having to send an email to obtain a ticket number before then going on to the Live Chat to sort out a replacement. Each time we had a replacement we had to arrange to wait in. I submitted a formal complaint to Dreams but have had no response at all. The compensation I was given earlier in the process was effectively taken back and I was just refunded the cost of the divan base, headboard and mattress. I received no compensation for all the time spent on the Live Chat, telephone or waiting in for deliveries and collections and no response at all to my complaint. I will not be using Dreams again and certainly would not recommend them