DO NOT TAKE OUT INSURANCE WITH DREAMS . NOT WORTH THE PAPER ITS WRITTEN ON HROUGH… DO NOT TAKE OUT INSURANCE THROUGH DREAMS I bought a bed costing over £4000 in total. The bed frame was £1499 . Its an ottoman frame and the pistons were faulty so a man came from insurance company amd verified this and said he would order new ones . Then apparently they could not do that and our bed frame is now discontinued. All I could do was order a different frame but if its cheaper no money would be refunded. There are no suitable alternatives as my bed in navy velvet and my whole room is furnished to match this. So asked if I can keep my frame and have a refund and repair at my cost or can I have an alternative which us £500 cheaper and keep my broken frame. I was told No to every suggestion. So basically no refund no suitable replacement and no to repairs. Absolutely disgusting and a complete waste of time and money.