I purchased 3 beds from Dreams, including 3 kendall mattresses & Divan, spending almost £2000 and after only 1 week, the mattresses developed a fault, I am only 8 stones, and not heavy at all, and my body sinks into the mattress, this was only after 1 week from delivery 23/12/17 to 30/12/17. I spoke to customer services about replacement or refund, as they do not have a large selection of beds either in my price range or in pocket spring for small double beds. I was very unhappy with the customer service aftercare help, for starters, I was told that I needed to sleep on the faulty bed for at least 30 days, (this is ridiculous), my previous old mattress was more comfortable, and I cannot get a refund for the faulty beds because I didn't purchase them online, apparently refunds are for online purchases only. If I return the beds under the 'comfort guarantee' I have to pay a further £38 per bed to return the mattresses, a total of £114, AND I can only exchange once, Mark who served me in the Kempston store did not mention this little detail. Also, I was not happy about the fact that I cannot request a refund, even though its only a week, and the beds are already faulty, the mattress smells, the Kendall mattress arrive with a manufacturing odour, I was told it was disappear after a few hours, this is not true and after a week the odour is still there, its giving me headaches. I asked for the beds to be returned, this was refused, apparently I have to wait for someone to inspect the beds for a fault first, (as if I would lie about it) I am very angry and expected a far better service from Dreams, however, I am extremely disappointed and very angry, customer services don't even have a complaint procedure and no managers to make a complaint to, this is unsatisfactory coming from a large company. I am not impressed at all, and if I had known about all the small little terms and conditions regarding their 40 night comfort guarantee, I would not have purchased the beds at all, and I did not know you could not return the beds, Mark the salesman did not mentioned any of this to me in the store. The beds are very expensive and you expect very good quality with no faults or bad smells to put up with either, I am finding the smell very unpleasant, its making my health problems worse. I need the mattresses replaced asap but I cannot do this as there are too many red tapes preventing me from either getting a refund or a replacement with a mattress I feel happy with. At the moment I am out of pocket by £2000, with mattresses I am not happy with and which are overpriced, bad quality, bad customer services also, the sales rep are happy to serve you, but the after care service is very bad. I want my money back and I want Dreams to apologise for basically a very bad after care customer services, and I want a full refund. I planned on purchasing bedroom wardrobes and furniture, however, I will no longer be purchasing anything from Dreams because of their bad aftercare service, I am now having to put up a fight to get the mattresses replaced without extra charges. I feel cheated! Since my review I had no other option but to purchase 3 mattresses from another retailer because Dreams could not offer a suitable alternative for my needs, the delays are making my stress level worse, and I feel they don't care, the only time they do care is when money is involved, otherwise the service is terrible, I feel used and cheated, they do not care how I feel, they don't care if I am suffering because of their faulty mattresses, giving me headaches due to smelly Kendall mattresses, they don't care how I'm affected by their bad customer service, they have not offered a refund either, I had to make a claim through my bank for a refund for receiving faulty goods! I am extremely angry with Dreams, I had to purchase beds from another retailer because I can no longer sleep on faulty smelly Dreams beds. I am very disappointed, Dreams are a big scam!