I bought a bed with dreams just 3 months ago. Fanatastic bed when I bought the product I also bought 8 years insurance on it. I was told it would cover if there any stains on headboard. I had some staines on headboard rang the number i was given, the lady said someone would get back to me. Then after a day or so I get a call back as I was at work I missed the call. Today I called back on the same number I was told it would take 3/5 working days for someone to contact me I questioned and the guy on the phone said there are 15 people who works in the office I don’t know who called you🙄 I work in a organisation where 100 people work and we still help our customer. He promised a call back after half an hour whole day passed no call back and I am getting so angry and frustrated and wish I would have never bought this bed.